DEPARTMENT OF ADMINISTRATION LIABILITY MANUAL

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DEPARTMENT OF ADMINISTRATIONLIABILITY MANUAL

DEPARTMENT OF ADMINISTRATIONLIABILITY MANUALTable of ContentsSECTIONTITLEPAGENO.Preface ------------------------------ iIntroduction ------------------------ iii1.General ----------------------- 11.1. General Reference Sources for the Manual ----------------------------------- 11.1.1. Introduction ------------------------ 11.1.2. Manual Disclaimer --------------- 11.1.3. Arizona Revised Statutes (A.R.S.) Reference Tabs ----------------------- 21.2. EXHIBITS: GENERAL SECTIONA.B.C.D.E.F.2.Arizona Revised StatutesR2-10-101 through R2-10-406Arizona Rules of CourtAgency Abbreviation SheetAcronym/Abbreviation ListOrganization ChartCoverage --------------------- 12.1. Statutory Authority Rules and Regulations ------------------------------------ 12.1.1. Introduction ------------------------ 12.1.2. Who is Covered ------------------ 12.1.3. Agents of the State -------------- 22.1.4. Probation Officers/Court Personnel ------------------------------------------- 42.1.5. Auto Liability Coverage --------- 42.1.6. Uninsured/Underinsured Motorist Coverage -------------------------------- 62.1.7. Collision Damage to State Employee Vehicles ----------------------------- 62.1.8. County Vehicles Used by Court Personnel ---------------------------------- 72.1.9. Exclusions ------------------------- 72.1.10. Misapplied Payments ----------- 72.2. Attorney Fees & Cost Awards A.R.S. § 12-348 ------------------------------ 82.2.1. Introduction ------------------------ 82.2.2. Claim Adjustment Process ----- 82.3. EXHIBITS: COVERAGE SECTIONA.B.C.State v. HeinzState v. SchallockWiggs v. City of PhoenixIssue Date: July. 2004Revision Dates: Dec 1995, Jan 1996, Aug 2003Section: Table of ContentsPage: 1

DEPARTMENT OF ADMINISTRATIONLIABILITY MANUALTable of ContentsSECTIONTITLED.E.State Fair and Fairgrounds CoverageVolunteer Insurance Policies:E1.E2.E2.E2.E2.E2.E3.E3.E4.F.State of Arizona 2004/2005DES 2003/2004G&F 2003/2004AZ Braille & Talking Books 2003/2004Library & Archives 2003/2004Public Records Museum 2003/2004State Parks 2003/2004ASDB 2003/2004ASU 2003/2004ACEVEDO Ruling:F1.F2.F3.F4.F5.F6.3.PAGENO.Coverage of Court Employees under ACEVEDOScope of Coverage for AZ CourtsMaricopa County Superior Court CoverageAcevedo v. Pima County (COA)Acevedo v. Pima County (AZ Sup. Crt.)State v. Pima County (COA)G.H.I.J.Coverage for Lower CourtsIGA between Maricopa County and State Risk ManagementDES Misapplied PaymentsMC Sup. Crt. Coverage (misapplied payments)K.A.R.S. 12 § 348 memo dated 6-28-04 from AG's OfficeStatutory Defense ---------- 13.1. Statute A.R.S. § ----------------- 13.1.1.3.1.2.3.1.3.3.1.4.3.1.5.Introduction ------------------------ 1Requirements of a Valid Claim A.R.S. § 12-821 --------------------------- 1Administrative --------------- 2Dealing with Claimant Before Filing of a Valid Claim ---------------------- 3Guidelines for Application of Claim Statute and Statute ofLimitation --------------------------- 43.2. Absolute Immunity A.R.S. § 12-820.01 ----------------------------------------- 53.2.1. Introduction ------------------------ 53.3. Qualified Immunity A.R.S. § 12-820.02 ----------------------------------------- 53.3.1. Introduction ------------------------ 53.4. Affirmative ----------------------- 63.4.1. Introduction ------------------------ 63.5. Punitive & Exemplary Immunity Damages A.R.S. § 12-820.04 ---------- 7Issue Date: July. 2004Revision Dates: Dec 1995, Jan 1996, Aug 2003Section: Table of ContentsPage: 2

DEPARTMENT OF ADMINISTRATIONLIABILITY MANUALTable of ContentsSECTIONTITLEPAGENO.3.5.1. Introduction ------------------------ 73.6. Other Immunities A.R.S. § 12-820.05 ------------------------------------------- 83.6.1. Introduction ------------------------ 83.7. Venue A.R.S. § 12-822 ----------- 93.7.1. Introduction ------------------------ 93.8. Immunity A.R.S. § 41-621 -------- 93.8.1. Introduction ------------------------ 93.9. Land/Recreational Use A.R.S. § 33-1551 -------------------------------------103.9.1. Introduction ---------------------- 103.10.EXHIBITS: STATUTORY DEFENSEA.B.C.4.Notice of Claim Statute MemoFrank Hind’s Claim Denials MemoDickey v. City of FlagstaffExcess Coverage Claims -------------------------------------------------- 14.1. Notice to Excess Insurers -------- 14.1.1.4.1.2.4.1.3.4.1.4.Introduction ------------------------ 1Recognition of Losses Subject to Notice ------------------------------------- 2Excess Reporting: Notice of Loss to Excess Insurers -------------------- 3Status Reports to Excess --- 44.2. EXHIBITS: EXCESS COVERAGE CLAIMSA.B.5.Excess Policy InformationEnvision coding for notices to excess carrier (Reserved)Investigation ----------------- 15.1. General Investigative Guidelines ------------------------------------------------- 15.1.1. Introduction ------------------------ 15.1.2. Compliance with Claim Statute ------------------------------------------------- 25.1.3. Involvement of the Litigation Management Section (LMS)During the Investigation Phase ------------------------------------------------- 35.1.4 Independent Adjuster Assignments ------------------------------------------- 45.1.5 Locating Witnesses -------------- 55.2. Diary for Review of Claims ------- 65.2.1. Introduction ------------------------ 65.2.2. Next Review Date ---------------- 75.3. Evidence ------------------------------ 8Issue Date: July. 2004Revision Dates: Dec 1995, Jan 1996, Aug 2003Section: Table of ContentsPage: 3

DEPARTMENT OF ADMINISTRATIONLIABILITY MANUALTable of ContentsSECTIONTITLEPAGENO.5.3.1. Introduction ------------------------ 85.3.2. Preservation of Evidence ------ 85.4. Photographs ------------------------- 95.4.1. Introduction ------------------------ 95.4.2. Types of Cameras ------------- 105.4.3. Photographing Accident Scenes --------------------------------------------- 105.4.4. Photographing Slip and Fall Scenes ---------------------------------------- 115.4.5. Photographing Automobiles, Machinery or Equipment ----------------- 125.4.6. Photographing Humans ------ 125.4.7. Mounting and Labeling of Photographs ------------------------------------ 135.4.8. Arizona Department of Transportation Photo Logs ---------------------- 135.4.9. Police Photographs ------------ 145.4.10. Aerial Photos -------------------- 145.5. Diagrams -----------------------------145.5.1. Diagramming Accident Scenes ----------------------------------------------- 145.6. Investigation Outlines -------------165.6.1. Introduction ---------------------- 165.6.2. Investigative Outline – Auto - s ---------------------- 17State Employees/Agents/Volunteers/Students ------------------------- 17Drivers/Passengers ---------- 20Vehicles ------------------------ 25Pedestrian Accidents -------- 275.6.3. Investigative Outline: General Liability -------------------------------------- 285.6.3.A. All Claimants (and Witnesses) ---------------------------------------------- 285.6.4. Investigation Outline: Premises Accident ---------------------------------- p and Control ----- 29Description of Premises ---- 29Reason for Claimants -- 30Notice of Defect or Conduct ------------------------------------------------- 32Possible Causes of Accidents ---------------------------------------------- 335.6.5. Investigation Outline: Construction Site Accidents ----------------------- 415.6.5.A.5.6.5.B.5.6.5.C.5.6.5.D.5.6.5.E.Owner Liability ---------------- 41Contractor Liability ----------- 42Subcontractors Liability ----- 44Reason for Claimant’s Presence ------------------------------------------- 45Common Causes of ----- 475.7. Statements --------------------------505.7.1. Introduction ---------------------- 50Issue Date: July. 2004Revision Dates: Dec 1995, Jan 1996, Aug 2003Section: Table of ContentsPage: 4

DEPARTMENT OF ADMINISTRATIONLIABILITY MANUALTable of ContentsSECTIONTITLEPAGENO.5.7.2. Statement Methods ------------ 515.7.3. General Statement Format -- 525.7.4. Statement Outlines ------------ 555.7.4.A.5.7.4.B.5.7.4.C.5.7.4.D.Liability - Auto ----------------- 55Liability Statements - Construction ---------------------------------------- 60Liability Statements - Premises --------------------------------------------- 63Liability Statements – General Product ----------------------------------- 665.8. Investigative Reports -------------715.8.1. Introduction ---------------------- 715.8.2. File Summary Report --------- 735.9. Discrimination/Wrongful Termination Claims ---------------------------------745.9.1. Introduction ---------------------- 745.9.2. Investigative Outline ----------- 755.10.Index System -----------------------835.10.1. Introduction ---------------------- 835.10.2. Claims to be Reported -------- 835.10.3. State of Arizona’s Reporting Office Code Designation ------------------ 845.11.Loss Prevention – Claim -----855.11.1. Loss Prevention Referrals --- 855.12.EXHIBITS: INVESTIGATIONA.B.C.D.E.F.G.H.I.J.K.6.Independent Adjuster Assignment SheetClaims Evaluation/Investigative ReportMVR ProceduresMVR Request FormInternet Resource GuideDigital Photograph Chain of Evidence Procedures8 Point Photo MethodPhoto Mounting SheetADOT Photo LogFile Summary ReportBI Index Report FormReserves --------------------- 16.1. Reserving Principles for Liability Claims---------------------------------------- 16.1.1. Introduction ------------------------ 16.1.2. Objective --------------------------- 16.1.3. Timing of Initial Reserves and Reserve Changes -------------------------- 1Issue Date: July. 2004Revision Dates: Dec 1995, Jan 1996, Aug 2003Section: Table of ContentsPage: 5

DEPARTMENT OF ADMINISTRATIONLIABILITY MANUALTable of ContentsSECTIONTITLEPAGENO.6.1.4. Establishment of Bodily Injury Reserves ------------------------------------- 26.1.4.A. Establishment of C