GRI Report 2016 - Telenor Group

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GRI Report2016

Telenor – GRI REPORT 2016 PAGE 1Telenor Group Report 2016GRI Sustainability Reporting Standards‘In accordance – Core’PrefaceTelenor Group supports the Global Reporting Initiative (GRI) – as an Organisational Stakeholder –and its initiatives to drive sustainability reporting. Telenor Group reports – and has done so since2002 – in accordance with the GRI Sustainability Reporting Guidelines. The 2016 report applies thenew GRI Sustainability Reporting Standards.This report has been prepared in accordance with the GRI Standards’ Core option, with an indepth and targeted reporting on the most material topics to Telenor. Scope of the reporting isTelenor ASA and all Telenor’s subsidiaries directly or indirectly controlled by Telenor ASA(“business units”).In 2015, Telenor Group, through the support of EY, undertook a comprehensive update and reviewof its materiality assessment to better reflect current stakeholder concerns and the company’s keysustainability risks and opportunities. The assessment was conducted in accordance with theGlobal Reporting Initiative G4 principles for defining report content through the following keysteps; identification, prioritisation and validation. The materiality process is regularly revisedthrough internal workshops and meetings within Telenor to adapt for changes in context, risk andstakeholder feedback. More details on the materiality assessment process can be found here.The content provided in the report is to the best of our knowledge the most correct informationavailable.External AssuranceAn independent assurance of the content of this report has been done for the informationregarding energy consumption and climate emissions. The assurance has been done by DNV-GLBusiness Assurance.References in the column UN Global CompactPrinciple 1-10: UN Global Compact Advanced Communication on Progress (COP)SDG 1-17:Sustainable Development Goals

Telenor – GRI REPORT 2016 PAGE 2GRI CONTENT INDEX 2016GRI standardStandard disclosureGRI 101 FoundationGRI 101 does not include any2016disclosuresGRI 102 GeneralDisclosures 20161. ORGANIZATIONAL PROFILE102-1Name of the organization102-2Activities, brands, products, andservices102-3Location of headquarters102-4Location of operations102-5Ownership and legal form102-6Markets served102-7102-8Scale of the organizationInformation on employees andother workers102-9Supply chain102-10Significant changes to theorganization and its supplychain102-11Precautionary Principle orapproach102-12External initiativesTelenor responseTelenor Oslo, NorwayTelenor Annual Report 2016-Segmentinformation -p.87 and p.68-69 e/articles-of-association/Telenor Annual Report 2016-Segmentinformation -p.87 lenor Annual Report 2016 – p.22 - 40Reported key figures 2016 from Group ing/key-figures/#people-organisation-and see Country by Country Report in TelenorAnnual Report 2016 – p.68Telenor Annual Report 2016 – p.53-54, alsooutlined r Annual Report 2016-Segmentinformation -p.87Report from the Board of Directors 2016 p.22-40Telenor Annual Report 2016 - p.106; Acquisitionsand disposalsTelenor Annual Report 2016- Note 18; p.118;Managing capital and financial risk managementTelenor Code of ConductThe most important social charters, principles, orother initiatives to which Telenor subscribes orendorses are: UN Global CompactUN Global Goals for Sustainable DevelopmentGRICDP (former Carbon Disclosure Project)Principles of the World Economic ForumTelecommunications Industry Dialogue onFreedom of Expression and ting/our-performance/ and Telenor’s alignmentwith the Industry Dialogue Guiding Principles2016UN GlobalCompact

Telenor – GRI REPORT 2016 PAGE 3GRI standardStandard disclosureTelenor response102-13Membership of associations 2. STRATEGY102-14Statement from seniordecision-maker3. ETHICS AND INTEGRITY102-16Values, principles, standards,and norms of behavior102-17Mechanisms for advice andconcerns about ethicsGSMA (Global Mobile Operators’ Association)Global e-Sustainability Initiative (GeSI)Joint Audit Committee (JAC)United Nations Global Compact (UNGC)Confederation of Norwegian Enterprise (NHO)Child Labour Platform (CLP)UNI Global UnionTelenor Annual Report 2016– p.4-5 and r has established a Hotline to Compliancethroughout the Group. The hotline is not staffedaround the clock, but incidents may still bereported in official local language by phone, email or postal service 24 hours a day, every dayof the year. Incidents may also be reporteddirectly to Local Ethics & Compliance Officers orthe Group Ethics & Compliance Officer.Ethics & Compliance HotlineEmployees who become aware of any kind ofinfringement are encouraged to report this totheir leader or the Local- or Group Ethics &Compliance Officer. In fact, failure to do so isitself a breach of Telenor’s Code of Conduct.Incidents may be reported and handledconfidentially if desired. Telenor does not allowreprisals of any kind against those who, in goodfaith, report an infringement or suspicion of aninfringement of the rules or guidelines.All Compliance Incidents shall be handled by therelevant Ethics & Compliance Officer inaccordance with Group requirements forhandling of Compliance Incidents.The Board of Directors shall take all action itconsiders appropriate to investigate anyviolations. If a violation has occurred, Telenor willtake such disciplinary or preventive actions, as itdeems appropriate.Ethics & Compliance Hotline4. GOVERNANCE102-18Report the governancestructure of the organization,including committees of thehighest governance body.Committees responsible fordecision-making on economic,environmental, and socialtopics.5. STAKEHOLDER ENGAGEMENT102-40List of stakeholder groupsUN GlobalCompactTelenor Corporate Governance Report 2016Web: Corporate Governance; Group ExecutiveManagementStakeholders engaged for materiality matrixinclude policy makers, investors, employees,community & media, customers and NGOs-Principle 10SDG 16Principle 10SDG 16

Telenor – GRI REPORT 2016 PAGE 4GRI standardStandard disclosure102-41Collective bargainingagreements102-42Identifying and selectingstakeholdersApproach to stakeholderengagement102-43102-44Key topics and concerns raised6. REPORTING PRACTICE102-45Entities included in theconsolidated financialstatements102-46Defining report content andtopic Boundaries102-47List of material topicsTelenor responseoutlined ity/reporting/scope-and-principles/For practical reasons all employees in Telenor inNorway are covered by collective agreement,either directly as member of a recognised unionin Telenor or indirectly as non-union memberbased on the legal principle of invariability. Inthe rest of European region there are recognisedunions with collective agreements in 4 additionalof our total 7 operations. In Asia there is arecognized union with collective agreement inour Malaysian operation.Based on organizational data from Norway,Serbia and Malaysia, at least 25% of allemployees in Telenor Group are covered bycollective bargaining ibility/reporting/scope-and-principles/Telenor Annual Report 2016– p.16 and Materiality Assessment 2015Sustainability Seminar Myanmar 2016This is outlined in Telenor's materialityassessment process.Telenor Materiality Assessment 2015Telenor Annual Report 2016 – p. 46Telenor Annual Report 2016- p.76 and g/Approach to defining report content andmateriality matrix is outlined ity/reporting/scope-and-principles/Telenor’s material aspects Human rights Ethics and anti-corruption Privacy and Data Security Corporate governance Service reliability and quality Supply chain sustainability Digital access and outreach Transparency and stakeholderengagement Labour rights and standards Economic contribution to society Child online safety Innovating and researching for sharedvalue Mobiles phones and health Environment and Climate ChangeUN GlobalCompactSDG 8

Telenor – GRI REPORT 2016 PAGE 5GRI standardStandard disclosureTelenor response102-48The effect of any restatementsof information given in previousreports, and the reasons forsuch restatements.102-49102-50102-51Changes in reportingReporting periodDate of most recent report102-52102-53102-55Reporting cycleContact point for questionsregarding the reportClaims of reporting inaccordance with the GRIStandardsGRI content y/reporting/key-figures/It states that the International Energy Agency(IEA) has changed its methodology for estimatingcountry-specific indicators for CO2 emissionsrelated to electricity productionNo significant changes from previous yearCalendar year 2016Previous report published in 2016, coveringcalendar year 2015.AnnualJan Kristensen / Eyvind LomeE-mail: [email protected] report has been prepared in accordancewith the GRI Standards: Core option102-56External assurance102-54GRI 103: MANAGEMENT APPROACH2016103-1Explanation of the materialtopic and its Boundary103-2The management approach andits components103-3Evaluation of the managementapproachGRI 201: ECONOMIC PERFORMANCE2016201-1Direct economic valuegenerated and distributed201-2Financial implications and otherrisks and opportunities due toclimate change201-3Defined benefit plan obligationsand other retirement plansGRI 203: INDIRECT ECONOMIC IMPACTS2016203-1Infrastructure investments andservices supportedUN GlobalCompactThe GRI index can be found ng/gri-index/An independent assurance of the content of thisreport has been done for the informationregarding energy consumption and climateemissions. The assurance has been done by DNVGL Business Assurance.See separate report page 16 in this documentSee separate report page 16 in this documentSee separate report page 16 in this documentTelenor Annual Report 2016- p.70 and p.87In terms of climate-related regulator risks,Telenor may face higher operational costsrelated to carbon taxes, rising energy prices andinternationally binding agreements.Climate-related physical risks may causedisruptions or catastrophic damage toinfrastructure, such as network base stations andelectrical power lines.Telenor Annual Report 2016 - p.58Telenor Annual Report 2016 -note 25 - Pensionobligations- p.112-114 and Remunerationprinciples p.132Telenor Annual Report 2016 – p. 13 Our GlobalImpact and p. 67 Economic Contribution toSocietySDG 2, 5, 7,8, 9, 10Principle 7SDG 2, 5, 7,9, 10, 11

Telenor – GRI REPORT 2016 PAGE 6GRI standardStandard disclosureTelenor response203-2Significant indirect economicimpactsSee section “How Telenor impact societies” onpage 67 and “Innovating and Researching forShared Value” on page 64 in Telenor AnnualReport 2016GRI 204: PROCUREMENT PRACTICES2016204-1Proportion of spending on localsuppliersGRI 205: ANTI-CORRUPTION2016205-2Communication and trainingabout anti-corruption policiesand proceduresUN GlobalCompactSDG 1, 2, 3,8, 10, 17Identified omission: Percentage is not disclosed.Reason for omission: Telenor promotes faircompetition through transparent andprofessional sourcing processes and equaltreatment of all suppliers. Telenor optimises itsglobal sourcing power to exploit marketopportunities and thereby obtaining moreattractive total cost of ownership. All localbusiness units shall use group standards,processes and agreements where they areestablished. Suppliers in competition forcontracts with Telenor shall be able to trust ourselection processes.As a result we do not report the percentage ofthe procurement budget used for significantlocations of operation spent on suppliers local tothat operation.See also: e/code-of-conduct/ andsection “Ethics and anti-corruption” on page 47in Telenor Annual Report 2016SDG 1, 5, 8,10A key element in the Anti-Corruption Programmeis capacity-building and regular training ofemployees. Our anti-corruption training rangesfrom e-learning programs, dilemma-training andother “Telenor Way” awareness activities.Principle 10SDG 16The Code of Conduct must be signed by allemployees upon joining the company. From 2016onwards, the Code of Conduct is signed annuallyin the HR management system. A new mandatoryglobal Code of Conduct online learning modulewas introduced in February 2016 to accompanythe signing process.A new web-based Ethics and Compliance Hotlinewas launched in January 2016. The Hotline is aconfidential channel where anyone can askquestions and raise concerns about possiblebreaches of Telenor’s Code of Conduct, includingrelevant laws, regulations and governingdocuments. See also Telenor Annual Report 2016p. 49Integrity is a vital part of Telenor’s business. Werecognize that our business partners, whether

Telenor – GRI REPORT 2016 PAGE 7GRI standardStandard disclosureTelenor responseUN GlobalCompactnew investments, partners, agents, consultants,contractors or suppliers, will be associated withTelenor. It is crucial to ensure that Telenor’sbusiness partners are in compliance with ourethical standards. Telenor has implementedmandatory requirements for screening andconducting integrity due diligence assessments ofour business partners.During 2016, Telenor performed more than35,000 Man-hours training of suppliers’employees covering Occupational, Health, Safetyand Securi