QUALITY MANAGEMENT SYSTEM MANUAL - Emerson

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QUALITY MANAGEMENTSYSTEM MANUALISO9001Certified Company

QUALITYMANAGEMENTSYSTEM MANUALDate:11/01/14mm/dd/yyRev11Page2 of 31A. COMPANY BACKGROUND 41.0 SCOPE OF QUALITY MANAGEMENT SYSTEM 52.0 REFERENCES 53.0 DEFINITIONS 54.0 QUALITY MANAGEMENT SYSTEM 54.1 General Requirements 54.2 Documentation Requirements 64.2.1 General 64.2.2 Quality Manual 64.2.3 Control of Documents and Data Control 84.2.4 Control of Records 95.0 MANAGEMENT RESPONSIBILITY 105.1 Management Commitment 105.2 Customer Focus 105.3 Quality Policy 105.4 Planning 115.4.1 Quality Objectives 115.4.2 Quality System Planning 115.5 Responsibility, Authority and Communication 125.5.1 Responsibility and Authority 125.5.2 Management Representative 125.5.3 Internal Communication 135.6 Management Review 135.6.1 General 135.6.2 Review Input 135.6.3 Review Output 146.0 RESOURCE MANAGEMENT 146.1 Provision of Resources 146.2 Human Resources 146.2.1 General 146.2.2 Competence, Awareness and Training 146.3 Infrastructure 156.4 Work Environment 157.0 PRODUCT REALIZATION 157.1 Planning of Product Realization 157.2 Customer-related Processes 16[Uncontrolled copy when printed. Verify revision before use.]

QUALITYMANAGEMENTSYSTEM MANUALDate:11/01/14mm/dd/yyRev11Page3 of 317.2.1 Determination of Requirements Related to the Product 167.2.2 Review of Requirements Related to the Product 167.2.3 Customer Communication 177.3 Design and Development 177.3.1 Design and Development Planning 177.3.2 Design and Development Input 187.3.3 Design and Development Output 187.3.4 Design and Development Review 187.3.5 Design and Development Verification 197.3.6 Design and Development Validation 197.3.7 Control of Design and Development Changes 197.4 Purchasing 197.4.1 Purchasing Process 197.4.2 Purchasing Information 207.4.3 Verification of Purchased Product 217.5 Production and Service Operations 227.5.1 Control of Production and Service Provision 227.5.2 Validation of Processes for Production and Service Provision 227.5.3 Identification and Traceability 227.5.4 Customer Property 237.5.5 Preservation of Product 237.6 Control of Inspection, Measuring, and Test Equipment 238.0 MEASUREMENT, ANALYSIS and IMPROVEMENT 248.1 General 248.2 Monitoring and Measurement 268.2.1 Customer Satisfaction 268.2.2 Internal Audit 268.2.3 Monitoring and Measurement Processes 278.2.4 Monitoring and Measurement of Products 278.3 Control of Nonconforming Product 278.4 Analysis of Data 288.5 Improvement 298.5.1 Continual Improvement 298.5.2 Corrective Action and 8.5.3 Preventive Action 299.0 Revision History 30[Uncontrolled copy when printed. Verify revision before use.]

QUALITYMANAGEMENTSYSTEM MANUALDate:Rev11/01/14mm/dd/yy11Page4 of 31A. COMPANY BACKGROUNDNet Safety Monitoring Inc. designs, develops and manufactures industrial safety monitoringequipment. Focusing on industrial facilities and personnel, our products provide protection againstplant safety hazards. Our safety systems are meticulously designed and manufactured at our state-ofthe-art Calgary facility where we distribute these products to both the Canadian and internationalmarkets. Net Safety is a part of Rosemount Analytical (RA) business group of Emerson Electric Co.Emerson Corporate office is located in St. Louis, Missouri, USA.We believe that our products are innovative, and offer excellent performance and reliability at areasonable cost. We provide three levels of protection against plant safety hazards:1. Combustible and toxic gas monitors,2. Smoke and flame monitors,3. Voice communication and video monitoring capabilities.This Quality Manual describes the quality system that is in effect at our Calgary location. If yourequire more information on Net Safety Monitoring Inc., our products or services, please contact usat:Net Safety Monitoring Inc.Calgary, Alberta. Canada.Phone: 403-219-0688Fax: 403- 219-0694WWW: http://www.net-safety.com[Uncontrolled copy when printed. Verify revision before use.]

QUALITYMANAGEMENTSYSTEM MANUALDate:11/01/14mm/dd/yyRev11Page5 of 311.0 SCOPE OF QUALITY MANAGEMENT SYSTEMThe scope of the Net Safety Monitoring quality system is the design and manufacturing of gas andfire monitoring equipment for industrial locations.2.0 REFERENCES CAN/CSA-ISO 9000-00 Quality Management Systems: Fundamentals and VocabularyCAN/CSA-ISO 9001-00 (ISO 9001:2008) Quality Management System - RequirementsISO/IEC 80079-34 Explosive atmospheres (Edition 1.0 2011-04) – Application of qualitysystems for equipment manufacturer (hereinafter “Ex”).3.0 DEFINITIONSFor the purpose of this document, the definitions given in ISO 9001:2008 and ISO 8402 apply.4.0 QUALITY MANAGEMENT SYSTEM4.1 General RequirementsNet Safety Monitoring shall establish, document, implement and maintain a quality system andcontinually improve its effectiveness in accordance with the standards referenced in section 2.0.Net Safety Monitoring shall:1. Determine the processes needed for the quality management system and their applicationthroughout the company.2. Determine the sequence and interaction of these processes.3. Determine criteria and methods needed to ensure that both operation and control of theseprocesses are effective.4. Ensure the availability of resources and information necessary to support the operation andmonitoring of these processes.5. Monitor, measure where applicable, and analyze these processes.6. Implement actions necessary to achieve planned results and continual processesimprovements.7. Ensure that the product conforms to the Ex certificate and technical documentation.Net Safety Monitoring shall exercise controls on any processes that are being outsourced to subcontractors to ensure that the requirements are met, when applicable. The type and extent of controlto be applied to these outsourced processes shall be defined within the quality management system.[Uncontrolled copy when printed. Verify revision before use.]

QUALITYMANAGEMENTSYSTEM MANUALDate:11/01/14mm/dd/yyRev11Page6 of 314.2 Documentation Requirements4.2.1 GeneralTo ensure that products and processes conform to specified requirements, Net Safety Monitoring hasestablished:1. documented statements of a quality policy and functional objectives2. a quality system manual3. documented procedures and records required by standards listed in section 2.04. documents, including records, determined by the organization to be necessary to ensure theeffective planning, operation and control of its processes and5. and ensuring these documents, objectives, plans and standards are current4.2.2 Quality ManualNet Safety Monitoring will establish a QMS Manual that will include the:1. scope of the quality management system and justification for any exclusion.2. descriptions of the processes of the QMS and their interaction.3. documented procedures or references to them.The application, sequence and interaction of the processes that make up our quality managementsystem is shown in the flow diagram on Fig. 1.[Uncontrolled copy when printed. Verify revision before use.]

QUALITYMANAGEMENTSYSTEM MANUALDate:11/01/14mm/dd/yyRev11Page7 of 31[Uncontrolled copy when printed. Verify revision before use.]

QUALITYMANAGEMENTSYSTEM MANUALDate:11/01/14mm/dd/yyRev11Page8 of 31Net Safety Monitoring documentation is managed and controlled electronically. A four-tier electronicdocumentation system is used:Tier1Type of DocumentQMS ManualDescriptionIn compliance with standards listed in section 2.0, theQuality Management System Manual contains Net SafetyMonitoring policies for quality. It covers the purpose andscope, responsibilities and further descriptions of activitiesto support the policy, and interaction between processes.2Procedures & forms3Work Instructions4Quality RecordsSupporting the policies for quality, procedures indicate whodoes what, where, when and why.At Net SafetyMonitoring, procedures are in the form of workinstructions, flow charts, visual aids or supporting matrices.Define how work is done. They provide specific details andspecifications to complete specific activities.Used to capture information or data.4.2.3 Control of Documents and Data ControlNet Safety Monitoring controls documents and data that relate to the internal quality system and therequirements of the standards listed in section 2.0 to ensure that revisable data and the mostapplicable issues of documents that are in use are controlled.1. All Net Safety Monitoring Personnel are responsible for ensuring that they use onlydocuments that are current and up to date.2. When a document is required, it is created with input from the departments or functionsresponsible for the process being documented. Before release, authorized personnel review itfor adequacy.3. Existing documents will go through reviews, updates and re-approval as needed.4. A master list of Net Safety Monitoring controlled documents will be maintained. Latestrevisions of documents will be controlled and be readily available for all personnel to access.Hard copies of engineering documents are not within the list of controlled documents.5. Documents will be maintained to ensure legibility.6. Obsolete or invalid documents are promptly removed from manufacturing use when nolonger required. Relevant documents are identified and archived for knowledge preservationand retained for legal purposes.7. Procedures will be established to describe how changes in documents maintained incomputerized systems are made and controlled.8. Equipment documents and organization’s documents will be controlled.9. Documents procedures will ensure that information contained within organization’sdocuments is compatible with equipment documents. The organization will not initiallyapprove of subsequently amended related drawings unless they are in compliance with theschedule drawings.[Uncontrolled copy when printed. Verify revision before use.]

QUALITYMANAGEMENTSYSTEM MANUALDate:11/01/14mm/dd/yyRev11Page9 of 3110. The quality system will ensure that no factor (type, characteristic, position, etc.) defined withinthe EC type examination certificate and technical documentation (e.g. schedule drawings) ismodified.11. There will be a documented system that refers to all related drawings to the relevant scheduledrawings.12. Where there are common schedule drawings associated with more than one EC typeexamination certificate, there will be a documented system to ensure simultaneoussupplementary action in the event of an amendment to such drawings.13. Where an organization also has drawings for products not intended for use in potentiallyexplosive atmospheres then the organization will have a system that enables both the relateddrawings and scheduled drawings to be clearly identified.14. The organization will document which notified body is responsible for the quality systemnotification for each EC type-examination certificate.15. Where equipment documents or organization’s documents are passed to a third party, theywill be provided in a way that is not misleading.16. There will be an annual verification of all Ex related certificates, standards, regulation andother external specification to ensure conformance or validity by Certification Specialist.Supportive Documents:WPQ-0000 Procedure TemplateWPQ-0001 Document Outline ProcedureWPQ-0002 Control of DocumentMaster Docs Listing MatrixWI-0110 Annual Review of Ex Document4.2.4 Control of RecordsNet Safety Monitoring maintains quality records to demonstrate conformance to requirements and toprovide evidence of an effective operation of the quality system.Records will be kept legible, readily retrievable and stored in an environment that prevents damageor deterioration (primarily kept electronically) and in confidence.Net Safety Monitoring requirements for accessing, filing, storing, protection, retrieval, retention timeand the disposition of our identified quality records are documented as per Control of QualityRecords procedure.[Uncontrolled copy when printed. Verify revision before use.]

QUALITYMANAGEMENTSYSTEM MANUALDate:11/01/14mm/dd/yyRev11Page10 of 314.3 Control of DataWhen computers or automated equipment are used for the acquisition, processing, recording,reporting, storage or retrieval of quality related documents and records, Net Safety will ensure:1. Procedures will be established and implemented for protection of data. Such procedures willinclude, but will not be limited to, integrity and confidentiality of data entry or collection, datastorage, data transmission and data processing.2. Computers and automated equipment will be maintained to ensure proper functioning andare provided with the environmental and operating conditions necessary to maintain theintegrity of tests/calibrations.Supportive Document:WPQ-0003 Control of RecordsWPA-0006 Electronic data backup5.0 MANAGEMENT RESPONSIBILITY5.1 Management CommitmentNet Safety Monitoring management strives to achieve the quality and business goals. The companyexecutives show their commitment and support of the quality system as described in this manual andthe Strategic Business Plan set by corporate Rosemount Analytical (RA) management.5.2 Customer FocusTo best serve our customers, Net Safety Monitoring is committed to the standards listed in section 2.0through our quality management system. Senior management shall ensure that customers aresatisfied with the services and products provided, and that the importance of meeting the customers’requirements along with statutory and regulatory requirements is communicated through thecompany.5.3 Quality PolicyManagement, in accordance with our organizational goals and the needs of our customers, hasdefined the policies and objectives for quality at Net Safety Monitoring. All personnel at Net SafetyMonitoring are committed to the quality of its processes, products and services.Rosemount Quality PolicyTotal customer satisfaction is our primary goal.Quality is everyone’s responsibility.We apply continuous improvement to all that we do[Uncontrolled copy when printed. Verify revision before use.]

QUALITYMANAGEMENTSYSTEM MANUALDate:11/01/14mm/dd/yyRev11Page11 of 31The Quality Policy statement is reviewed for continuing suitability and to ensure that it is appropriateto our business. Top management is committed to continually improve the effectiveness of ourQuality Management System (QMS) by establishing and reviewing Quality Objectives in our QualityManagement Review (QMR) meeting. These objectives are communicated and understoodthroughout the organization by employee meetings, corporate communication boards, emails, etc.All personnel, through the use of orientation and training activities, practice the policies for quality.Net Safety Monitoring Quality Policy has been endorsed by the VP/General Manager of Net SafetyMonitoring and is posted in the facility.5.4 Planning5.4.1 Quality ObjectivesAt the Strategy Planning and Review meetings held by RA’s executive management, seniormanagement will establish measurable objectives for the company and consistent with the qualitypolicy. These Corporate Quality Objectives will then carry out into Business Strategic Plans and thensubsequently roll out into departmental objectives and goals for the fiscal year.5.4.2 Quality System PlanningNet Safety Monitoring management shall ensure that the planning of the Quality system is carriedout, as well as the quality objectives, and integrity of the quality system is maintained when changesto the system are planned and implemented.The organization will demonstrate it has established an agreement with its suppliers that the notifiedbody may audit aspects of the suppliers operations that affect the type of protection.[Uncontrolled copy when printed. Verify revision before use.]

QUALITYMANAGEMENTSYSTEM MANUALDate:11/01/14mm/dd/yyRev11Page12 of 315.5 Responsibility, Authority and Communication5.5.1 Responsibility and AuthorityThe responsibility, authority and interrelationship of personnel who manage, perform and verifywork affecting quality, will be documented on the Net Safety Monitoring Organization Chart, in theJob Description and Training records and database.Through orientation, training and defined, documented job descriptions, employees at Net SafetyMonitoring are aware of their responsibilities and the level of authority assigned to their job function.All EmployeesAll employees are part of the quality system. The level of involvement is determined by the impact ofapplicable policies and processes.All functional areas share the responsibility for attainment of established quality levels. Eachindividual employee is responsible for performing assigned functions or task-assignments inaccordance with established process descriptions and other detailed work documents such that the definedstandards of quality are achieved.Process Improvement TeamsImprovement Teams are utilized throughout the organization to implement process improvements.5.5.2 Management RepresentativeThe VP/General Manager of Net Safety Monitoring appoints the Quality Engineer who, irrespectiveof other duties, is responsible for the functioning of the overall quality system.The Quality Engineer has the ultimate responsibility over the quality system and reviews it as a basisfor improvement.The Quality Engineer or delegate has the authority and freedom to:1. ensure that the procedures or processes that affect the quality of the product are documentedand maintained.2. report to the Director of Ops & Supply Chain (and/or senior management- Director of GlobalQuality) on the performance of the quality system.3. ensure the promotion of awareness of customer requirements throughout the company.4. liaise with external parties on matters relating to Net Safety Monitoring quality system andproducts quality certification.5. monitor special processes, identify training requirements for technicians and ensure qualifiedoperators carry out special process activities.[Uncontrolled copy when printed. Verify revision before use.]

QUALITYMANAGEMENTSYSTEM MANUALDate:Rev11/01/14mm/dd/yy11Page13 of 31The Certification Specialist is the Authorized Person responsible for:1. coordination of activities with regards to hazardous area productsThe Certification Specialist may act as an authorized person with the Director ofEngineering having ultimate approvals authority- Ex certification shall be reviewed annually to verify appropriate standards2. the need to liaison with certification agencies (i.e. a Notified Body) with respect to anyproposed changes to design affecting the product certification and the assessment of thequality system-3. authorization of initial approval and changes to related drawings4. authorization of concessions (non-conforming product)5. informing customers of safe use conditions5.5.3 Internal CommunicationNet Safety Monitoring ensures that appropriate communication processes are established and that theeffectiveness of the Quality Management System is suitably communicated.5.6 Management Review5.6.1 GeneralIn order to facilitate confidence in the quality of product and process, Net Safety Monitoringmanagement reviews the entire quality system for suitability, adequacy, effectiveness and continuousimprovement opportunities. This also includes the review of the effectiveness of the QMS withrespect to products intended for use in explosive atmosphere. Top management will ensure theintegrity of the management system is maintained when changes to the management system areplanned and implemented.The Quality Engineer shall conduct periodic yearly reviews within 12 month intervals, not exceeding14 months. Minutes of Quality Management System Reviews are maintained as quality records.The Quality Engineer shall chair the review meetings. The persons responsible for the activities asdescribed in 5.5.2 will participate in the review.5.6.2 Review InputThe input to management review shall include information on, but not limited to:1.2.3.4.suitability of policies and procedures.reports from managerial and supervisory personnel.results of internal audit reports.customer complaints & feedback.[Uncontrolled copy when printed. Verify revision before use.]

QUALITYMANAGEMENTSYSTEM MANUALDate:11/01/14mm/dd/yyRev11Page14 of 315. process performance and product conformity.6. corrective and preventive actions.7. trend analysis or changes that could affect the quality management system with respect toproduct intended for use in potentially explosive atmospheres.8. follow-up actions from previous management reviews.9. recommendations or suggestions for improvement.5.6.3 Review OutputThe output from the review will include actions to improve the Quality Management System,processes, products and resources requirements. Status and closure of identified improvementactions are tracked and maintained by the Quality department.6.0 RESOURCE MANAGEMENT6.1 Provision of ResourcesNet Safety Monitoring shall determine and provide the resources needed:1. to implement and improve the processes of the quality management and continually improveits effectiveness.2. to enhance customer satisfaction by meeting customer requirements.6.2 Human Resources6.2.1 GeneralNet Safety Monitoring reviews the education, training, skills, experience of personnel and/ordemonstrated skill to ensure competency and qualification for the position being hired.6.2.2 Competence, Awareness and TrainingDepartmental managers have the responsibility for defining and ensuring the competence requiredfor each functional position within their department. In addition, they shall ensure that theiremployees are aware of the relevance and importance of their activities and how they contribute tothe achievement of the quality objectives. These will be part of annual employee performance reviewprocess.Training program(s) will be relevant to the present and anticipated tasks. As needed, Net SafetyMonitoring shall ensure that all personnel having an impact on Ex compliance receive appropriatetraining. The effectiveness of the training actions taken will be evaluated. The maintenance of recordscovering education, training, skills and experience is the responsibility of the Human ResourcesDepartment.[Uncontrolled copy when printed. Verify revision before use.]

QUALITYMANAGEMENTSYSTEM MANUALDate:11/01/14mm/dd/yyRev11Page15 of 316.3 InfrastructureNet Safety Monitoring determines and provides an annual budget for each department with the inputfrom department managers as to their requirements to maintain the infrastructure needed to achieveconformity to product requirements. Infrastructure includes, as applicable:1. Buildings, workspace, and associated utilities (lighting, telephones, computers, etc.).2. Equipment for manufacturing, inspection and testing use.3. Supporting services (Net Safety Monitoring web site, IT, courier, etc.).6.4 Work EnvironmentNet Safety Monitoring establishes and maintains the appropriate work environment needed toachieve conformity to product requirements, and complies with the Workers’ Compensation Board –Alberta (WCB) guidelines and the Manufacturer’s Health & Safety Association (MHSA) for the health& safety program.7.0 PRODUCT REALIZATION7.1 Planning of Product RealizationNet Safety Monitoring will plan and develop the processes and documents needed for productrealization. Planning of product realization shall be consistent with the requirements of the otherprocesses of the quality management system.Net Safety Monitoring has given consideration to the following activities, as appropriate, in meetingthe specific requirements for products, projects or contracts:1. The preparation of quality plans.2. The identification and acquisition of any controls, processes, equipment (including inspectionand test equipment), fixtures, resources and skills that may be needed to achieve the requiredquality.3. Ensuring the compatibility of the design, the production process, installation, servicing,inspection and test procedures and the applicable documentation.4. The updating, as necessary, quality control, inspection and testing techniques and procedures,including the development of new instrumentation.5. The identification of any measurement requirement involving capability that exceeds theknown state of the art in sufficient time for the needed capability to be developed.6. The identification of suitable verification, at appropriate stages, in the realization of product.7. The clarification of standards of acceptability for features and requirements, including thosewhich contain a subjective element.8. The identification and preparation of quality records.[Uncontrolled copy when printed. Verify revision before use.]

QUALITYMANAGEMENTSYSTEM MANUALDate:11/01/14mm/dd/yyRev11Page16 of 31The New Product Development (NPD) procedure provides detailed activities as mentioned above formanaging product development project. The NPD procedure is a gated process (Gates 1-7) in whichdeliverables are controlled and signed off at each gate as shown below.7.2 Customer-related Processes7.2.1 Determination of Requirements Related to the ProductWhen a request for quote (RFQ) or an order is received from the customer, Net Safety’s CustomerService Center (CSC) representative determines:1. the requirements specified by the customer, including the requirements for delivery and postdelivery activities.2. requirements not stated by the customer but necessary for specified or intended use, whereknown.3. statutory and regulatory requirement ap